Every organisation I’ve ever worked with has suffered from ‘healthy tensions’ between roles turned nasty in one form or another. I’ve seen them lead to interpersonal conflict, team dysfunction, silos and productivity grinding to a halt. In general - bad outcomes all round....

The performance of an individual is much less important than you think it is. The way we measure, assess, evaluate and reward individual performance is no longer relevant in the modern workplace. We need to look at different behaviours and skills and instead consider the performance of the team. W...

There are many approaches to carrying out planning. Here's what I use for situations that require any kind of planning at all - from working across organisational transformation to figuring out what to do at the weekend. I like it because it’s simple, easy to remember and it sets me up naturally to...

I often teach Agile to people who have nothing to do with software development, such as leadership teams or organisations that operate entirely outside of the digital world. In this context I only teach the Modern Agile values (read more about the modern agile movement at modernagile.org)....

Role Expectation Mapping is a process described by the awesome Jimmy Janlén designed to aid collaboration and help a team work through mismatches in understanding of each other’s roles. I came across Jimmy's article recently when working with a small team who were struggling with what they could and...

Organisations get the best results when people can choose what they work on and who they work with. In that spirit we decided to let people self-organise into small, cross-functional teams called squads. Up until last week we had six established squads within two tribes the rollout had been purposef...

... let teams self-select! At Trade Me we’re in the process of getting everyone into small, cross-functional teams (squads) that will persist over time and across projects. Up until last week we had six established squads and the rollout had been purposefully slow and controlled. Now we felt there...